Yahoo!
is a true web pioneer - founded 14 years ago to help people makes sense
of the internet. Today, across the globe, over 550 million people use
Yahoo! every month. As the web has expanded we’ve continued to build
innovative and imaginative experiences that are uniquely Yahoo! We do it
each and every day and you could too. Now’s the time to show the world
what you’ve got. Put your ideas to work and help half a billion people
get more from the internet than they ever imagined.
Department Overview:
Since April 2007, the Mid-Market group in Barcelona has
operated as a phone based sales channel. We are focused on the small to
medium display advertising market by connecting Yahoo's massive global
audience with thousands of advertisers and hundreds of agencies (big and
small) across Europe. Mid-Market Barcelona is a pan-Euro team with
responsibility for customers in the UK, France, Germany and Spain.
The
Media Account Management Assistant role is key to the success of the
Sales floor and a great opportunity to work at the forefront of digital
advertising. The position offers an excellent opportunity for knowledge
building and career advancement.
The primary responsibility of this role is to assist the remote Account Management Team and their relevant markets: by managing
client and inter departmental relationships you will help retain and
grow our client’s business. You will work as an integral part of the
Mid-Market team to ensure optimal client satisfaction. You must be a
self starter, always proactive, provide problem solving with a can-do
attitude while strictly adhering to internal processes and procedures.
Yahoo!
has a wide range of advertising capabilities including Direct Response
campaigns, mobile, CPA and CPC campaigns and there is a great
opportunity to develop and gain experience in these rapidly growing
areas.
General responsibilities
· Support
the remote Account Management Team by providing them with the required
level of account management support (accounts will be bespoke and
require varying levels of service).
· Utilise Yahoo! internal systems and tools (for example, Yahoo! Europe Stats)
· Be
aware of and implement policies and procedures, for example: ad
specifications, bundling requirements, pricing guidelines, turnaround
times and general advertising terms and conditions.
· Work to be carried out according to predefined SLAs
Campaign booking
· Campaign booking - from pending to Display IO creation and including revision of order where required. Examples
of tasks include checking inventory availability, setting up new
agencies and advertisers, notifying Account Management of order approval
requirements such as pricing, inventory etc and verification of
accuracy of IO documentation.
Campaign management and post campaign tasks
· Display IO report creation
· Provide screenshots of live placements as requested
· Ensure continuous campaign evaluation and analysis with recommendation of optimisation opportunities
· Provide campaign reporting for monitoring purposes.
· Ensure that daily, weekly, monthly and quarterly reports are delivered
· Prepare post campaign reports/presentations preparation and running ad hoc reports
· Complete internal ad hoc reporting requests for team and management
· Assist in campaign management admin tasks, including billing related inquiries.
· Assist in checking that revenue is correctly recognised for each month and quarter close.
· Monitor campaign related invoicing to ensure accuracy
· Request credit approvals as per email template and process
· Work on special department and group projects as determined by Account Management Team
Requirements
· BA/BS required (Marketing/Advertising preferred).
· We are recruiting to support different markets within the Mid-Market team: UK, France, Germany and Spain. For
all positions, fluency in English is a requirement. For the French,
German and Spanish market the local language is an additional
requirement.
· Proactive self-starter with the ability to work both independently and as a team player (remote and pan-European teamwork required)
· Extremely well organized with a project management approach.
· Excellent communication skills.
· Able to prioritise effectively with a proven ability to meet deadlines.
· Results oriented with strong attention to detail
· Excellent computer skills.
· Strong customer service (customers are internal Yahoo! departments)
· Strong focus on teamwork and ability to manage relationships across multiple departments
Desirable Requirements
· Strong understanding of online performance based advertising and brand positioning.
· Experience in internet client services, online advertising sales, media buying, brand management, promotions and sponsorships.
· Familiarity with Yahoo! Products and Competitors.
· Knowledge of ad systems technology an advantage.
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